Are you looking for an exciting career opportunity in the customer care industry? 3i Infotech, a leading IT solutions and services company, is currently hiring part-time and full-time Customer Care Executives for their inbound process. This article will provide you with all the essential details about the job, including job description, desired candidate profile, working hours, salary, and more. Whether you’re a student, a professional seeking a career change, or someone interested in the BPO industry, this could be the perfect opportunity for you. Read on to learn more about the Part-Time/Full-Time Customer Care Executive positions at 3i Infotech.
As a Customer Care Executive at 3i Infotech, your primary responsibility will be to handle inbound customer calls. You will be expected to provide excellent customer service by addressing their queries, concerns, and issues in a professional and timely manner. Strong follow-up and interpersonal skills are essential for this role, as you will need to build rapport with customers and ensure their satisfaction.
Education and Key Skills
- UG: Graduation Not Required
- Key Skills: Telugu, BPO, English, Customer Support, Customer Service, Inbound Process, Solving Queries, Customer Care, Hindi Speaking, ITES, Customer Handling.
Roles and Responsibilities
- Receive customer calls and provide assistance as required.
- Address customer queries, concerns, and issues promptly and effectively.
- Ensure customer satisfaction by providing timely and accurate information.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Collaborate with other team members and departments to resolve complex customer issues.
- Maintain accurate and detailed records of customer interactions.
Desired Candidate Profile
To be eligible for the Part-Time/Full-Time Customer Care Executive positions at 3i Infotech, candidates should meet the following criteria:
- Good communication skills in English and Hindi are a must.
- Only candidates who can work from the office will be considered. Work-from-home options are not available for these positions.
- Undergraduate students or individuals pursuing courses and looking for part-time work are welcome.
- Candidates should be willing to work in shifts.
- The office is conveniently located near Hitech City in Hyderabad, ensuring easy accessibility.
- Part-Time working hours: 9 am – 2 pm or 5 pm – 10 pm.
- Full-Time positions require rotational shifts and offs.
- Working days: 6-day week.
Job Benefits & Perks
If you join as a Part-Time Customer Care Executive at 3i Infotech, you can enjoy the following benefits:
- Competitive compensation of Rs. 8,500 for 5 hours of work.
- For Full-Time positions, the monthly CTC ranges from Rs. 16,000 to Rs. 19,000, depending on the candidate’s experience.
If you’re interested in applying for the position or have any further questions, please contact HR Lavanya at 868611858. Walk-in interviews are also available. Here’s the address:
5th Floor, DHLF Silicon Towers
Kothaguda, Hitech City Road
Frequently Asked Questions (FAQs)
- Q: Can I work from home for this position?
A: No, this position requires you to work from the office. Please note that work-from-home arrangements are not available.
- Q: Are there any specific language requirements for this role?
A: Yes, proficiency in both English and Hindi is required. Good communication skills in these languages will enable you to effectively assist customers and address their concerns.
- Q: What are the working hours for part-time positions?
A: Part-time shifts are available from 9 am to 2 pm and 5 pm to 10 pm. You can choose the shift that suits your availability.
- Q: What are the working hours for full-time positions?
A: Full-time positions require rotational shifts. The specific working hours will be assigned based on the schedule rotation. Additionally, you will have rotational offs as well.
- Q: Is prior experience required for this role?
A: No, prior experience is not mandatory. This opportunity welcomes candidates with 0-1 years of experience, making it suitable for both freshers and individuals looking to gain experience in the customer service industry.
- Q: What is the compensation for part-time positions?
A: For part-time positions, you can earn a competitive salary of INR 8,500 for 5 hours of work.
- Q: What is the compensation for full-time positions?
A: Full-time employees can enjoy a monthly CTC (Cost to Company) ranging from INR 16,000 to 19,000. The actual salary will be based on your experience and skillset.
- Q: Is there an opportunity for career growth in this role?
A: Yes, 3i Infotech believes in nurturing talent and providing opportunities for career growth. As a Customer Care Executive, you will have the chance to enhance your skills and progress within the organization.
- Q: Where is the office located?
A: The office is located on the 5th Floor, DHLF Silicon Towers, Kothaguda, Hitech City Road, Hyderabad.
- Q: Who should I contact for more information or to apply for the position?
A: For more information or to apply for the position of Customer Care Executive, you can contact HR Lavanya at 868611858. They will be able to assist you further and provide any necessary details.