Are you passionate about providing exceptional customer care? Teleperformance, the world leader in customer experience management, is looking for talented individuals like you to join our team. As a customer care specialist, you will have the opportunity to connect some of the biggest and most respected brands with their customers, ensuring positive experiences through technical support, customer acquisition, digital solutions, analytics, and more. With a global reach that connects with over 35% of the world’s population annually, we are the largest interaction expert team in the market.
Here’s what we offer:
🏡 Work from the comfort of your home
💼 Competitive compensation package, including additional premium for a second language
🩺 Medical and dental benefits plans, along with an Employee Assistance Program
🎓 Paid training to help you excel in your role
💡 Great perks on everyday products and services through Canada’s leading employee perk program
🚀 Internal career advancement opportunities
At Teleperformance, we prioritize creating an environment that promotes happiness from the inside out. When you join our team, you’ll be valued, inspired to learn and teach, and given endless growth opportunities. We want you to feel motivated and proud to be part of our team. That’s why we invest in outstanding work experiences and continuous development. We want you to be at your best, always.
Teleperformance is an Equal Opportunity Employer, welcoming and encouraging applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Explore our careers page for more opportunities and to learn about us!
🔗 Visit us here: Teleperformance Careers
Qualifications:
🎓 High School diploma or GED
🗣️ Fluent English required
🔎 Satisfactory background check
💻 Basic Microsoft Windows skills
⌨️ Solid computer, internet, and keyboarding skills, with a minimum typing speed of 30 wpm
⚙️ Ability to quickly learn new applications and processes
🗣️ Strong verbal and written communication skills
📞 Professional and courteous telephone manner
✍️ Excellent verbal and basic writing skills
⏱️ Able to handle routine and repetitive tasks at varying paces
Responsibilities:
🤝 Collaborate as a team to achieve high-quality standards
📞 Connect with customers through conversations and provide necessary support
🤝 Build trusting relationships with customers by understanding their needs
💡 Proactively offer appropriate solutions that result in high customer satisfaction
🌟 Exhibit patience and empathy when resolving customer concerns
⚙️ Adhere to our client’s policies, procedures, and industry compliance standards
At TP in Canada, we strive to be the best. Join our diverse and inclusive workplace, meet amazing people, and build your career in a supportive work environment. With over 2,000 employees across the country and offices in Montreal and Toronto, TP in Canada has been recertified as a Great Place to Work in 2022. Curate your career and discover TP in Canada today!
Join our team and embark on a rewarding career as a Work at Home Remote Customer Care Representative. Apply now and discover Teleperformance’s commitment to excellence in customer care and employee well-being!